Question 1

How does Lumicid detect drops?

Accepted Answer

We regularly snapshot your post metrics (views, likes, shares, comments, saves) and compare them to previous values. If any metric drops more than 20%, you get an instant email alert with full details.

Question 2

What metrics do you monitor?

Accepted Answer

We track all five key TikTok engagement metrics: play count (views), likes (digg count), shares, comments, and saves (collect count). Each is monitored independently for drops.

Question 3

How fast are the alerts?

Accepted Answer

Alerts are sent within minutes of detection during your scheduled monitoring check. The actual frequency depends on your plan — from every 2 hours (Real-Time) to every 24 hours (Daily).

Question 4

Do you need my TikTok password?

Accepted Answer

No! We only need your public TikTok username. We monitor publicly available data — no login, no access to your account, no permissions needed.

Question 5

Can I monitor multiple profiles?

Accepted Answer

Each plan monitors one TikTok profile. Perfect for individual creators focused on their primary account. Contact us for enterprise solutions if you need to monitor multiple profiles.

Question 6

What's the difference between monitoring frequencies?

Accepted Answer

Faster monitoring means earlier detection. Daily (24h) checks once per day, while Real-Time (2h) checks 12 times per day. The faster your plan, the sooner you'll know about drops.

Question 7

What happens when a drop is detected?

Accepted Answer

You receive an email with the affected post link, which metric dropped, the old and new values, and the percentage decrease. This gives you full context to investigate and take action.

Question 8

Can I cancel anytime?

Accepted Answer

Yes, cancel anytime with no questions asked. Your subscription remains active until the end of your current billing period. No long-term contracts.